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Ella Cooper
Technical Support Manager, Sentinel Performance Solutions Ltd
Employee since:
2017
Previous employment:
Mechanical Project Surveyor, Rochdale Boroughwide Housing (RBH)
A day in the life:
06:30 Commute to the office
I live in Rochdale so I’m up early for my daily commute to Sentinel’s office in Daresbury, Warrington. I get myself ready for work before a quick bite to eat – I usually just have some toast but I’m feeling adventurous today so I push the boat out and opt for a crumpet before driving to Cheshire. The commute takes me around an hour which gives some time to listen to the radio and plan my goals for the day ahead.
08:30 Caffeine!
When I arrive at the office, I catch up on my emails and have a quick chat with the team. There’s nothing too urgent to deal with today so it’s time for my morning tea and then I’m ready to go.
09.00 Technical team meetings
As is typical, my day begins with meetings with fellow members of the technical team to discuss how best we can support our customers. Having been a heating engineer for a number of years, I use my hands-on experience to ensure our products work well for our customers and that they’re fully supported.
10:30 Technical support
For the rest of the morning, the team and I provide technical support to our customers. We deal with a wide range of enquires throughout the day, answering technical questions from social housing providers, installers and homeowners. We’re on hand to ensure our customers get the best out of our products, helping them to improve the efficiency of their heating systems. Today I advise a customer on which cleaning product to use for their heating system - as the system is more than six months old, I recommend the X400 High Performance Cleaner.
13:00 Customer training
After lunch, we deliver one of our hands-on training sessions to contractors. Our training program provides attendees with an in-depth understanding of water treatment and Sentinel products, ensuring that they are able to deliver best practice water treatment across all of their projects.
15:00 New business meeting
Next up, I’m off to a new business meeting with our sales team. I often support the team when they are dealing with new and existing customers in the social housing sector as I’ve been on the other side of the fence so I know how we can tailor our services to meet the needs of our partners.
16:00 New product testing
Before heading home, I drop into our lab to get an update on tests we’ve been running on new products. We’re constantly taking on board feedback from customers and utilise this to create new, innovative products to further improve the efficiency of heating systems, helping to save providers money and keep tenants happy.
18:00 And Relax!
After my drive home, I sit down for dinner with my husband and then it’s time to relax on the sofa with a well-earned bottle of my favourite beer!
Perfect day:
I’d begin my perfect day by spending the morning with my husband; we’re recently married so I still enjoy spending time with him! I’m a huge Rochdale A.F.C fan so it wouldn’t be a perfect day without a trip to the Spotland Stadium to watch the Dale win! I’d spend the evening out celebrating the three points with a few drinks.
