More
The Health and Safety Executive recently renewed Capita's contract to continue to manage the Gas Safe Register, reigniting the conversation around gas safety in the industry. With gas safety so prevalent at the moment, it’s vital that you aren’t just gas safe registered but fully trained and competent in all applications. With this in mind, it’s a fitting time to take a look at the importance of proactive water treatment solutions and the benefits it provides to both homeowners and installers. Here’s why you should look to offer water treatment as part of your service offering:
1.Boiler protection
Investing in water treatment will not only extend the lifespan of your customer’s boiler but also help to ensure the system runs as efficiently as possible. The corrosion which occurs when untreated water comes into contact with the metal inside a central heating system can lead to the failure or break down of the pumps, radiators, heat exchangers and other components within the system. Recent research we conducted revealed that 87% of call-outs to faulty boilers are to systems which do not have correct levels of water treatment. Despite this, many homeowners are still unaware that correct water treatment offers a simple yet vital step for protecting the boiler against failure.
2.Grow your business and customer relationships
Proactively offering water treatment solutions as a service can provide you with a great opportunity to increase your revenue and grow your business. As well as additional business, providing a water treatment service will also help you to improve your relationships with existing customers. By offering a solution that will help your customers get the best from their boilers and save them money in the long run you will demonstrate that you have their best interests at heart, helping to build trust and loyalty.
3.Ensure your customer’s warranty is valid
You’ll often find that a boiler warranty is dependent on regular servicing. It’s important to ensure that if a warranty requires it, you include water treatment as part of the service or the warranty could be void. Your customers will not be happy if they discover that the warranty is void because you haven’t informed them of the servicing conditions. By including water treatment as part of your offering, you’ll be able to provide a full service, ensuring your customers’ boiler warranties are always valid.
If water treatment isn’t already part of your service, then adding it to your offering is actually relatively easy. Research and development play an active role in the plumbing industry and as a result, there is a lot of training available in all areas, including water treatment. Manufacturers offer training to teach you about the process of water treatment as well as the products available and how they work.
As water treatment products are developed further, manufacturers often make small changes that affect the application of the product. In order to ensure you keep up with these changes, it’s important to take advantage of on-going training to constantly update your product knowledge and ensure your customers get the best work, every time. Regular training will also allow you to hear about new products that will help to make your job easier. Training is also great for keeping on top of changes to legislation. Due to the dangers of working with gas, the industry has very strict legislation so it’s important to understand how any changes impact your working practices.
Training sessions also allow you to share and receive advice from others in the industry. From tips for best practice water treatment, to finding out about the latest deals at your local merchant branch, on-site training offers an opportunity to interact with other installers and pick up useful tips. No matter how qualified and experienced you are, accessing ongoing training will allow you to keep on top of any changes to water treatment products, as well as any legislations, keeping your business safe and compliant and your customers happy.
